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Bistro my foot!
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Surfing By : Link
Audio : Listen
 The cashier counter was very cramped - just like my circuit board!
I made a few observations during my short lunch there.
Here you will have write your orders on an order chit and then proceed to the cashier's to make the order and pay. There was only ONE lady at the CRAMPED cashier's counter. Beside which stands a cooler to hold and display the chocolate eclairs, Paris Breasts (!!), Chocolate Charlottes, etc.
Lady cashier takes the order from the person in front of me and very quickly a queue forms. After taking the order, she punches the items into the register and starts packing the eclairs (and such) into the boxes and plastic bags. Meanwhile, the queue grows and at the side, I can see a few other staff standing within the restaurant waiting to clean up the tables, serve the dishes - but mostly just chatting away.
Back at the cashier's, I have already waited about 10 minutes to make my order (that's long considering I was second in the queue). Finishing the person's order, she finally attended to me. For some reason, she had to use another register to enter the orders for 'eat-in' customers. At the same time, the person behind me started putting the pastries that she intended to buy on the cashier's counter top.
Seeing this, the cashier started keying in her order (back to the first register machine) while waiting for the credit card approval for my payment.
Finally, my order is processed and happily (actually, I feel more relieved), I went back to my table.
The food came and I requested for some chilli sauce. Guess what?!? The waitress/staff/stuck-up-dun-wanna-serve-me person pointed to a table where there were a few bottles of chilli sauce.
"There!", she said.
Nabei! What kind of a restaurant is this!?!?!? WTF! Order food still got to go get chilli sauce myself!
So, from what I can see, the only changes after their big renovation and renaming exercises are:
| Previously | Currently | | CAFE | BISTRO | | Sign on VISA payment slip with pen. | Sign on VISA payment slip with pencil. | | Self service all the way | Waitress serves food, BUT, you go get your own chilli sauce. |
What the heow!!! I will VERY MUCH try to avoid eating there in future... I prefer the Delifrance at Compass Point.
If you are from Delifrance and reading this...
Can someone please get something done to the customer service process there? Everything's in a mess!
My suggestion would be to do away with the new way of doing things...which is creating a mess, and get back to the good old ways of CAFE style! :-)
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moe at 10/26/2005 12:01:00 PM
